FAQs

The term 'dupe' is commonly used to describe an affordable alternative to a higher priced product. Dupes can be very similar in appearance, quality and performance to expensive luxury products but they cost a fraction of the price. Dupes are not knock-offs or replica products.

Across social media and the internet you may come across a lot of claims that a product may be a dupe for another, but the information may not always be accurate. That's why we provide you with ethical dupes that have been verified by beauty experts, such as dermatologists, professional makeup artists and cosmetic scientists. This is why you can trust that the dupe products on this site are actually comparable to the expensive luxury versions.

There's two ways Dupeshop can help you with your beauty routines.

Firstly, our product comparisons allow you to discover ethical affordable alternatives for expensive luxury products. These comparisons are free to browse at any time and contain detailed information from our team of cosmetic experts - who directly compare the affordable alternative to the expensive luxury product.

Secondly, you can buy high quality affordable products directly from us. These products have also been verified by our expert team, and have been specifically selected because quality and performance is extremely similar to luxury-brand products. We ship worldwide from our UK warehouse.

We ship worldwide! Tap the link below for everything you need to know about our shipping:

Please tap the link below for everything you need to know about shipping.

Once your order has been dispatched you will recieve an email with a tracking link/number. Please check your junk and spam folders. Order by 3pm for same-day dispatch.
If you need any help please email hello@dupeshopbeauty.com with your name and order number. We are available 7 days a week and we will get back to you as fast as possible. We typically reply to customer support queries within 4 hours.

Once an order has been placed it can't be cancelled or amended but we have a super simple 45-day returns policy.

If you aren't 100% happy with your purchase, you can return your items within 45 days of delivery to receive a full refund for the products.

 

How to place a return:
Email hello@dupeshopbeauty.com with your order number & tell us which items you'd like to return. We'll handle the rest from there.

Refunds are processed within 5 working days of us receiving the products back. Shipping costs are not included in the refund. For obvious hygienic reasons, we only accept returns for unused items with the original seals intact.

This is our full returns policy, there are no other terms or conditions.

Please tap the link below for everything you need to know about shipping.

Once your order has been dispatched you will recieve an email with a tracking link/number. Please check your junk and spam folders. Order by 3pm for same-day dispatch.
If you need any help please email hello@dupeshopbeauty.com with your name and order number. We are available 7 days a week and we will get back to you as fast as possible. We typically reply to customer support queries within 4 hours.

Yes all orders are fully tracked and you will be provided with a tracking number.

This may be possible if the order has not yet been dispatched. Please contact hello@dupeshopbeauty.com with your order number and we will help you.

Once your order has been dispatched you will recieve an email with a tracking link/number. Please check your junk and spam folders. Order by 3pm for same-day dispatch.
If you need any help please email hello@dupeshopbeauty.com with your name and order number. We are available 7 days a week and we will get back to you as fast as possible. We typically reply to customer support queries within 4 hours.

Once an order has been placed it can't be cancelled or amended but we have a super easy 45-day returns policy.

Email us at hello@dupeshopbeauty.com and we'll get back to you as fast as possible. We typically reply to customer queries within 4 hours.

Yes! All of our products are cruelty-free.

Yes! We have many vegan products. Look out for the yellow Vegan icon on our product pages.

No! We do not sell any replicas or knock-offs. All of our products are reputable & ethically sourced. We’re here for people with classy taste but who are money-savvy.

We love feedback & have found that other users really appreciate it too. You can do this by following the review link we will have emailed you after your purchase, or via the product pages.

If you're interested in being part of a team that's passionate about providing beauty that's people-&-income-inclusive we'd love to hear from you.

For press enquiries please email us on press@dupeshopbeauty.com